FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Also please be aware that some of the images of our cracker contents are used to show customers the type of item they will be receiving inside their crackers and not necessarily the exact gift contents of the crackers. Our Product Descriptions will inform you if the contents of our crackers may vary from what is displayed in the contents image. If this the case please be assured that all contents used will be similar in type and value, as we are always adding new and interesting items to our gift lines.
It takes a minimum of 2-4 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery according to the shipping method you chose, free delivery will take 15-30 days on average.
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.